News & Advice


Are Collect Calls Free?

Are Collect Calls Free?

Collect calls are not typically free. When an inmate makes a collect call, the charges are billed to the person accepting the call rather than the inmate. The call’s recipient is responsible for paying the charges associated with the collect call, usually higher than standard phone call rates.

The cost of a collect call can vary depending on the specific phone service provider used by the correctional facility, the duration of the call, and any additional fees or surcharges imposed by the provider or the recipient’s phone service provider.

The cost of accepting collect calls can add up quickly, and fees can vary significantly between providers. Suppose you expect to receive calls from an inmate frequently. In that case, it may be worth exploring alternative options, such as setting up a prepaid calling account or exploring third-party services that offer more affordable rates for inmate calls.

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